Alert Level 2 Update

Updated Monday 25 May

Puke Ariki Museum, Library, Store, i-SITE, Taranaki Research Centre and the Community Libraries are now open.

There are some changes to the way we operate as we continue to Play it Safe and comply with the safe working rules for Alert Level 2:

  • Public programmes will remain closed.
  • There will be multiple cleans each day.
  • We’ll be asking everyone to keep at least 2 metres from people you don’t know.
  • We’ll need details for contact tracing.
  • We’re asking for contactless payment if possible.
  • You should stay at home if you’re feeling unwell.
  • We will be limiting entry and groups can’t top ten people.
  • At the Libraries, we’re asking customers to keep visits to under 30 minutes.
  • We’ll be asking for patience and kindness, as there might be a queue to get in.

If you have a query, please check the FAQ list below and if you can’t find the answer fill in the contact form or call us on 06-759 6060.

FAQs

What does Level 2 mean for the Libraries?

Puke Ariki Library and Community Libraries are open.
COVID-19 protocols are in place to ensure the safety of visitors and staff.
These measures include limiting visitor numbers, using hand sanitiser when you enter and leave, providing your details for contact tracing and using contactless payment where possible.
We’re asking customers to keep visits to under 30 minutes, you can browse the online catalogue from home beforehand and make a list of the items you want.
From 27 May the Wednesday opening hours for Puke Ariki Library will change to 9am-8pm.

What does Level 2 mean for the Museum?

Puke Ariki Museum is open from 10am - 5pm daily.
COVID-19 protocols are in place to ensure the safety of visitors and staff.
These measures include limiting visitor numbers, using hand sanitiser when you enter and leave, providing your details for contact tracing and using contactless payment where possible.
The temporary gallery will be closed but Level 2 will be open.

What does Level 2 mean for the New Plymouth i-SITE?

The New Plymouth i-site is open from 10am-5pm daily.
If you have any queries, please call us on 06 7596146 or email i-site@npdc.govt.nz 
COVID-19 protocols are in place to ensure the safety of visitors and staff.
These measures include limiting visitor numbers, using hand sanitiser when you enter and leave, providing your details for contact tracing and using using contactless payment where possible.



What does Level 2 mean for the Store?

The Puke Ariki Store is open from 10am-5pm daily.
COVID-19 protocols are in place to ensure the safety of visitors and staff.
These measures include limiting visitor numbers, using hand sanitiser when you enter and leave, providing your details for contact tracing and using contactless payment where possible.

What does Level 2 mean for the Taranaki Research Centre?

The Taranaki Research Centre is open from 10am-5pm daily.
COVID-19 protocols are in place to ensure the safety of visitors and staff.
These measures include limiting visitor numbers, using hand sanitiser when you enter and leave, providing your details for contact tracing and using contactless payment methods.
Access to the Research Centre will be from the Library side of the building only.

Is the public Wi-Fi available?

The Wi-Fi is available from 8am to 8pm daily.

Will the Taranaki Daily News cafe be open during Level 2?

The Taranaki Daily News cafe is open from 10.30am to 2pm Monday to Friday, and closed on Saturdays and Sundays.

Will Richmond Cottage and Guided Historic Walks be available during Level 2?

No, during Alert Level 2 Richmond Cottage will be closed and Guided Historic Walks are unavailable.

What Library services will be available during Level 2?

  • Holds can be made and collected from the libraries (books, magazines and DVDs can be reserved at a $1.50 charge per item on an adult card)
  • All service centre functions are available (paying rates etc.)
  • Limited computers are available. Computer use is limited to 30 minutes per person and headsets can be purchased for $3 if you don’t have your own.
  • Printing, copying and scanning services are available.
  • Picture book Grab and Go Bags are available, these are 10 pre-selected books for pre-schoolers.
  • We will be signing people up for Skinny Jump (a low-cost, pre-pay internet service for people who don't have a broadband connection at home). To find out if you’re eligible call our Library Team on 0276464745.

What Library services will be unavailable during Level 2?

  • All library programmes and events including Book Groups, Migrant Women Meet, Crackerjacks, Justice of the Peace, Community Lawyer, are unavailable in Level 2.
  • The community lounge is not available for bookings.
  • Google Chromebooks are not available.
  • During Level 2 the Home Library Service will cease, but the Housebound Readers Service will resume (except to Rest Homes and Retirement Villages).
  • The Mobile Library is not available during Level 2.

My library books were due back whilst you were closed, will I have to pay late fees?

During the library closures we extended loan periods, this still stands and no late fees will accrue on items that were due during our period of closure, check your account for the returns date.

Can I use the Library as a study area?

Yes, although we are monitoring visitor numbers throughout the building and we are encouraging people who want to study to use the Taranaki Research Centre (level 2 of the library, next to the airbridge).

What happens to the holds I’ve placed during lockdown?

Holds are in place until 1 June. After this, your hold will expire and go to the next person on the list.

Why is there a $1.50 charge per item for holds?

Holds fees are set at a rate of $1.50 per item (for adult members only) and the rate is set by NPDC as part of its annual schedule of fees and charges.

The holds fee is considered an additional service as it involves a staff member locating specific items and in some instances, requested items need to be couriered from another NPDC Library.

While we're in Level 2 and we're asking customers to try and limit their time in the library, you may like to use the online catalogue to make a list of the items you want and their location before you visit.

You can search for the book and shelf location, and if the book is available you wouldn’t have to place a hold on it and pay the $1.50 charge.

I signed up for the Digital Library whilst you were closed, how do I get a physical library card?

Come in to the Library and see us, we’ll need to see two forms of identification.
One form of photo ID needs to have your full name and signature on it e.g. driver's licence.
One needs to show your name and address e.g. bank statement or phone bill. Not older than three months.

I don’t want to come into the Library where can I return my books?

When the libraries are closed you can use the after-hours returns slots at the entrance of each library. The return slot on the Puke Ariki car park remains closed during Level 2.

I still have a question who do I contact?

You can fill in a contact form or call us on 06 759 6060